FAQ

Why are organic products more expensive?

Organic products are generally more expensive than their non-organic counterparts. This is because most of the conventional spices and herbs are not tested for pathogens, chemical pesticides and do not meet the high-quality standard of organic spices. Quality assurance, product tracking, organic certifications (state & federal), usage of bio dynamic environment, bio manure & compost, environmentally sustainable farming techniques and testing adds to the additional cost.

Why is using organic spices & herbs important in your food?

We use very small quantity of spices and herbs in our daily lives. So why use organic spices? We have to look at this issue very closely. For example, 100 gm of spices are made from 1000 gm of raw product. The amount of chemical pesticides and other chemicals have very high concentration in a small pinch. If you use Cinnamon or Black pepper every day, amount of chemical consumption is huge over a period of time.

What if one of my items is out-of-stock?

If an item goes out of stock after you place your order, we will provide you a refund.

Why should I create an online account with Blue Lily Organics LLC?

You can check your order history online and also receive newsletters and occasional coupons.

I forgot to add something to my order, can I change it?

Please contact us at orders@bluelilyorganics.com with your order number. If your order has not been shipped out yet, we may cancel your order and place a new order.

Is ordering online safe?

Shopping at Blue Lily Organics LLC is safe and secure. To read more about the steps we take to ensure the safety and privacy of your online shopping experience, please read our Privacy & Security Policy.

Does Blue Lily Organics accept international orders?

Unfortunately, we can accept online orders only from the US (including Puerto Rico) and Canada at this time. Blue Lily Organics is not responsible for customs’ charges incurred for your orders.

I’m having trouble logging in!

If you forgot your password, please click on ‘Forgot your password?’ to reset it. If you are a wholesale customer, please visit our wholesale website.   

My preferred shipping method isn’t available!

Most likely you have added a flammable item to your cart. Due to FAA restrictions, we cannot ship essential oils or liquid extracts via air freight. All packages containing these items must be shipped ground. If you wish to expedite the rest of your shipment, please place a separate order for the items you wish to expedite.

What methods of payment does Blue Lily Organics accept?

For online retail orders, we accept MasterCard, Visa, Discover, and American Express. For payment options on wholesale orders, please read our Wholesale Policies.

Does Blue Lily Organics charge sales tax?

Sales tax is charged on all orders shipped to Arizona only.  

What do I do if my order was damaged during shipment?

We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Despite our best efforts, damage sometimes occurs during shipment. We strongly recommend that you always inspect your shipment before signing. If any exterior damage is visible, we recommend that you refuse shipment; if there is interior damage, please contact us immediately.

How do I know my order was received?

When you place your order online you will see a confirmation at the end of the checkout process to verify that your order has been received. You will also receive an email confirming the receipt of your order shortly after your order has been placed. All orders placed through our website will also be listed under ‘Order History’ when you log into your Blue Lily Organics LLC account. For guest orders, please contact us via sending an email to info@bluelilyorganics.com

How do I check the status of my order?

You can check the status of your order at any time by logging into your Blue Lily Organics LLC account. If you aren’t already logged into your account, do so using the ‘login’ at the top of our site. Once logged in, select the ‘Order History’ option at the top of our site. Alternatively, you can refer to the email confirmation that will contain your tracking number.

Are the pictures of your products indicative of what I will receive?

While we take pictures of our products that are stocked in our warehouse, please keep in mind that these are natural products, and characteristics (such as color) will vary from lot to lot. We take great pride in offering the best quality natural products from sources around the world and guarantee your satisfaction 100%. If you are unhappy, for any reason, with the product you receive, you can return it for a full refund or credit.

 What is the shelf life of herbs and spices?

While herbs and spices generally don’t spoil, they will lose their potency over time. How the herbs and spices are stored will play a large role in how long they retain their potency. If stored in airtight containers, such as glass jars, and kept in a cool, dark, dry place, whole herbs and spices can last up to 3-4 years.  We make every effort to ensure that you receive well-preserved herbs and spices. We use food grade BPA free poly foil bags with a re-sealable zipper closure, which protect the contents from exposure to light and moisture, to preserve the freshness, aroma, and potency of our products. We do indicate the ‘Best Use by’ dates on the products as well.

Where can I see Blue Lily Organics’s organic and kosher certifications?

Please write to us if you wish to see the certifications at info@bluelilyorganics.com

Q: How can I track my shipment?

If you place your order online, you will receive an order confirmation e-mail with a shipment tracking number provided as soon as your product is shipped.

Q: Do you offer expedited shipping?

Yes. Choose the option while selecting your shipping method during order placement.

Q: Can I change my order?

If you need to change or cancel an order, please send us an email with your order details within 24 hours of order placement at orders@bluelilyorganics.com

Q: Can I pre-order a ‘currently unavailable’ item?

You cannot pre-order an item that is currently unavailable.

Q: What is your refund and replacement policy?

A.
Please note that we are dedicated to keeping our prices as low as possible, we are unable to provide free return shipping.

  • Please initiate your return by writing to us at orders@bluelilyorganics.com
  • Merchandise must be returned to us within 30 days of receipt.
  • You must include your packing slip that arrived with your original purchase for processing.
  • Please ship your return merchandise back to us via the shipping method of your choice.
  • Once we receive your item, we will credit your original form of payment.
  • Refunds will be credited for the purchased price along with any applicable taxes minus the shipping charges.
  • Please allow 5-10 business days after receipt of your package to process returned items and for a credit to reflect on your account statement.
  • Ship all return merchandise to:

​Blue Lily Organics LLC
23040 N 11th Ave
Bldg #1 Suite 107
Phoenix, Arizona 85027 USA 

Q: I forgot my password. How do I get a new password?

A: Click on Forgot Password link on login page and you will receive instructions on how to reset your password.

Q: How can I pay?

A: We accept VISA, MasterCard, Discover, American Express and PayPal. You can also pay using your Amazon account by clicking on the Amazon Pay link during check out.

Q: How much does shipping cost? When will my order ship? When should I expect to receive my order?

A: We offer free shipping on orders that are above a minimum order amount. Other orders have a flat rate based on destination.

Q: Can I ship to multiple addresses?

A: Yes, but you have to create separate order for each delivery address. If you have multiple such orders, please write to us and we will try and help you.

Q: Can I ship to APO/FPO addresses?

A: Yes, we ship to APO/FPO addresses via USPS.

Q: Where’s my stuff?

A: Check out your order confirmation email that will contain the Order Tracking number.

Q: Do you offer bulk discounts?

A: Offers are occasionally available for bulk orders – please check on the website for them.  

Q: Is it safe to order online?

A: We use Secure Socket Layer (SSL) encryption to protect the security of your credit card information. To verify that you are safely connected to our secure server before submitting your financial information, check the lower edge of your browser window. A closed lock or key indicates that all communication between your computer and our server is securely encrypted. Also, we have a safe shopping guarantee.

Q: How do I know that my information will be protected?

A: We will never divulge your name, e-mail address, or anything about to you anyone.

Q: Is this stuff good for me?

A: Our products are 100% pure and certified organic where applicable. Each lot is tested in an independent laboratory for quality and purity.

Q: Are there any allergen considerations for your products?

A: Allergen information is printed on individual packaging.

Q: Where are you located?

A: Phoenix, AZ

Are your bulk herbs and tablets gluten free?

Blue Lily Organics bulk herbs and supplements are free of gluten, soy and dairy. The machines used to powder the herbs are only used to powder herbs and spices. The machines are all certified according to NOP and EU organic regulations regarding clean downs, batch to batch documentation, etc.

Are your products tested on animals?

Blue Lily Organics LO is committed to the humane treatment of animals and we do not test any of our products on animals.

Why does Blue Lily Organics use plastic stand-up pouches, bottles and jars for its products?

At Blue Lily Organics we take multiple factors into account in making decisions, including quality, customer service, economics and our impact on the environment. The plastic that we use is PET (#1) and HDPE (#2), which is highly recyclable. Fewer resources (water, electricity, mining equipment, etc.) are used in the production of the plastic bottles versus glass; and given the lighter weight and durability of these plastics compared to glass, there is a smaller carbon footprint created by the shipping of these materials. PET and HDPE are BPA-free and considered safe as containers, though they should not be re-used.

What is the best way to store the bulk herbs and how long do they last?

We recommend that our customers store their herbs in air-tight packaging, out of direct sunlight, and at room temperature or in the refrigerator. When stored properly herbs can last for many years.

Why is it important to go Organic?

Organic farming gives priority both to the health of the environment and the health of the person who will consume the goods that are grown…you! Not only does it avoid the use of potentially harmful synthetic chemicals such as growth hormones and pesticides, but it also promotes the use of methods and practices which yield healthy and robust crops.

In the U.S., for a product to be “certified” organic means a third-party agency must inspect and verify that the company is upholding the standards set by the USDA. The USDA website explains that organic certification means “the food or other agricultural product has been produced through approved methods that integrate cultural, biological, and mechanical practices that foster cycling of resources, promote ecological balance, and conserve biodiversity. Synthetic fertilizers, sewage sludge, irradiation, and genetic engineering may not be used.”

Blue Lily Organics makes every effort to obtain herbs that are organically grown and certified. Our partners work with the farmers to continuously educate them on organic farming methods, and our herbs are sourced from USDA certified organic farms.

Are Blue Lily Organics’ products produced in the United States?

Blue Lily Organics’ products are mostly packaged in the United States. We source our products from all over the world.

Does Blue Lily Organics test for heavy metals and microbial levels?

Yes, Blue Lily Organics tests every batch of herbs for heavy metals and microbial levels using independent laboratories. It is important to understand that heavy metals exist in our natural resources, including the soil, air and water. This is not limited to any particular region but is from natural occurrence in the Earth as well as the widespread result of industrialization. Therefore, it is very difficult to find a naturally grown product, including sometimes the food we consume, that does not have some levels of heavy metals. We ensure that our products adhere to the standards of ANSI 173 and AHPA by testing the raw herbs when it first comes in, and then testing the final product once it has been tableted in our unique formulations.